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GD Express is suck...second bad experience with this local courier company

GD Express logo

I did not post my first bad experience encounter with GD Express (a.k.a GDex) when I purchased some goods from Lazada.

No more second chance for them, I decide to post my second bad encounter with GD Express when Xiaomi Malaysia changed their preferred courier from Fedex to GD Express.

A complaint against GD Express for order# 8206463193 delivery service by NK Khoo

Hi Xiaomi Customer Service,

I am very upset with your new courier company,GD Express.

– The first delivery failed on 13rd April 2015 due to main gate to my home is locked and the courier man was lazy to call my hand phone number which I have given to Xiami during order placement.

– I have called up GD Express on 14th April 2015 to make a secondary delivery request and they have promised the secondary delivery is on afternoon 15th April 2015.

– Unfortunately, the second delivery is never happened on 15th April 2015 as promised. I called them up at 6.00 PM, 15th April 2015, but GD Express pick up hotline customer service has no clue that there was arrangement for second delivery.

The reason given is Gdex shipping department is another department, not under the customer service department.

Can you arrange other courier service like Fedex to deliver the parcel to me?

GD Express is a hopeless company which I have faced similar delivery problem when I ordered goods from Lazada. GD Express should be blacklisted by Xiaomi.

Also seen in Lowyat forum, https://forum.lowyat.net/index.php?act=ST&f=148&t=3553742&st=0#entry73970455