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Why MNC service quality is bad in Malaysia?

Except for Dell Computer, the service level of after sale services from MNCs like Asus, Canon, Nokia, Logitech etc. all are damn bad in Malaysia. Besides, McDonald Singapore, KFC Indonesia and 711 Thailand can provide better services than their counterparts in Malaysia.

I think this has something to do with local culture and local management attitude. Low pay for local management is a norm, as we all know when you pay peanut, you will get monkey to serve you.

Outsourcing customer services to a third-party vendor may be another reason we Malaysian customers are being treated like shit by Indian business outsourcing centers.

Let see it from another angle, I believe my expectation is too high and I cannot tolerate no reply after one week kind of Malaysia Boleh service level.

Malaysians generally learn the service quality and standard from our public services where customer is shit.

Malaysia service level is deteriorated to a level where a company’s employee has no shame to beat customer.

I fired an email to Canon Malaysia about a technical issue through its web form last week, and no reply from Canon tech support after more than 7 day.

I call them a moment ago, they only look at my email after a follow-up call and PROMISE to reply me ASAP.

IF this the way how Canon is handling after sales support, I advise newbie not buying Canon camera.

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Bryan says:

Not all MNC are equals. A lot of those so called MNC are not really MNCs at all despite the fact that they have branches in some countries. It’s the way how the architecture of the organization is formed


got to ask Ah Jib Kor to create Kementerian Servis Malaysia with KPIs under his Transformasi towards High Income Nation ?

solomon says:

Tell me where you can get good customer service in Malaysia?

Do not frequent any restaurant that impose the 10% service charge. Tipping should be the discretion of the customer, not made mandatory especially when the serive quality sucks.

Anyway, most MNCs outsource their service centres to 3rd party. Do not expect good service as the employees are paid peanuts.