Categories

Login

Complaint on companies >>>

Five reasons you should not buy Asus products! Don't tell me I do not warn you.

(adsbygoogle = window.adsbygoogle || []).push({});

Latest updates:

1 Jan 2012: Asus Malaysia Customer Service head has responded positively after my email fired to Asus CEO yesterday. I will meet up with him when I send in my netbook for repair.

3 Jan 2012: Asus replied online inquiry after one week.

3 Jan 2012: Stanley was trying his best to resolve this small matter, but the super slow internet speed in Asus service center for downloading drivers is wasting my time (About three hours are wasted for non-value added activity).

6 Jan 2012: The netbook was reset to default setting after its touch pad driver restoration failed.

I deem this case is closed. Asus is still having a bright future because its CEO cares about voice of customer.

This is my after sales service rating for a few computer manufacturers I deal with for last 10 years.

No 1: Dell Computer with 5/5. The customer service is professional and replied to inquiries within 24 hours during working days. Dell send in technician to customer site to repair and troubleshoot PCs.

No 2: Asus Computer with 3/5. Asus is having a convenient service center in Low Yat, and they have […]