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KPI is meaningless if rakyat not involve in assessment

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Suzhou City in China has introduced KPI feedback system with direct input from the city dwellers, not from top ranking officials or a small committee on the performance of government departments. Those top official in charge of department rated as worst performer for two consecutive years will be removed.

Najib’s administration is still running “syiok sendiri” KPI without direct input from the rakyat a.k.a customers. This is a mockery of true KPI system with focus on customer.

Malaysia government KPI system will doom to fail because of no input from rakyat.