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Redtone mobile service is suck

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An open lettter to Datuk Wee Chong Meng, Redtone CEO. Do not say I never warn you about Redtone Mobile, a poor service company.

Issue 4: My phone number is no longer in service without any official termination notice.

Status update:

> 19 June 2014: Lodged a formal complaint with MCMC against Redtone.

> An email sent to Redtone customer service and Billing on 12 June, 2014 to inquire on what was happened on my phone line service.

No reply from Redtone.

> A following email with my ultimate warning to Redtone customer service and Billing on 16 June, 2014.

Again, no reply from Redtone. They believe silence will be the right answer and customer will forget the issue soon.

I will prove to Redtone that they will be damn wrong.

Issue 3: Phone line is barred earlier than due date in billing statement.

24 May 2014: Redtone barred my phone from calling out although the due date for May’s payment is on 31 May 2014 as stated in the billing statement. Decided to lodge a formal complaint with MCMC against Redtone.

Status update: Redtone customer service email replied promptly with a complicated […]